Woku includes twelve predefined report templates, two for each
customer voice data source: wokus, NPS, CSAT, CES, forms, and
clients. All of them render as a table and are meant as a starting
point: you open them in the builder, save them as your own report, and
adjust them however you like.
Loading the templates
When the company does not have any templates yet, the Templates
screen shows the button to load the predefined ones. The load is
idempotent by name: if a template with the same name already
exists, it is not duplicated.
The twelve templates
The templates page includes a search box and chips to filter by
data source.
Wokus
- Average rating per woku: average stars and feedback volume of
each woku.
- Feedback by type and week: number of feedback entries per week and
feedback type (recognition or improvement).
NPS
- Average NPS per week: evolution of the average NPS and the
response volume.
- NPS distribution: number of responses for each NPS score.
CSAT
- Average CSAT per week: evolution of the average satisfaction and
the response volume.
- CSAT by comment type: average satisfaction depending on whether the
client left text, audio, or only the score.
CES
- Average CES per week: evolution of customer effort and the
response volume.
- CES by comment type: average effort depending on whether the
client left text, audio, or only the score.
- Form responses per week: volume of responses
received in forms per week.
- Form responses by status: number of responses depending on
their status.
Clients
- New clients per month: number of clients registered each
month.
- Clients by follow-up opt-out: how many clients opted out of
follow-up and how many opted in.
Using a template
Clicking a template opens the
report builder prefilled with its
definition: data source, dimensions, and metrics. From there you save it
as your company’s own report and can adjust whatever you need,
for example changing the date granularity or adding filters.
Templates use fields present in every deployment (score or
rating, createdAt, and the catalog dimensions), so they
work from day one without additional configuration.
