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Woku is a 100% self-service (DIY) platform: your team administers every capability end to end from the interface, with no need for provider support to run day-to-day operations. There are no hidden settings that require a ticket: surveys, data ingestion, roles, reporting, user administration and text analytics are managed directly from the panel.
Self-service means that nothing in the operational cycle depends on the provider. Everything described below is configurable by administrators at your company from the interface, at any time.
Below are the six areas your team administers on its own.

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1. Surveys and forms

Your team creates, edits and publishes complete surveys and forms from the visual builder, without provider intervention: you define questions, skip logic, scales (NPS and woku), custom fields and the public appearance. Changes are published instantly.

Create your first form

Step-by-step guide to build and publish a survey from scratch.
Concepts and available field types in Forms.

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2. Data ingestion

You load your own data without assistance: the ingestion engine accepts files and API connections, with column mapping and join strategies defined by you. You upload a file, map the columns to the target fields and process, all from the interface. Beyond study import, you can register Data sources with a four-step wizard that accepts files or an API connection and proposes the schema with an AI agent, and turn them into actions with Data flows, which you build by talking with an agent, test with a simulation and run when you are ready. Both modules are self-service end to end.

Study import

Upload CSV, Excel or connect via API and unify the data with your respondents.

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3. Roles and permissions

Role and permission assignment is controlled by your own team. Administrators define who is owner, admin or member and what each one can do, without escalating to the provider. The authentication model and the role details are documented so you can manage it on your own.

Authentication, roles and permissions

Identity model, roles and permissions manageable from the panel.

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4. Reporting

You build your own reports with the report builder: you select sources, metrics and filters with a live preview that reflects every change, you start from scratch or from a predefined template and you schedule automatic delivery by email or SFTP. You do not need to request custom reports: design, editing and delivery are self-service.

Report builder

Design boards and reports without code, entirely from the interface.

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5. User administration

User creation, removal, reactivation and deactivation are managed by your team. Access governance parameters, such as automatic deactivation for inactivity, are configurable by you, without provider intervention.

User deactivation

Manage creation, removal and automatic deactivation as a configurable parameter.

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6. Text analytics

AI text analytics is automatic: it classifies every comment, detects sentiment and discovers patterns with no prior setup, and your team consumes and explores the results in self-service, without external support. You can also analyze on your own with Data Studio, where an AI agent generates dashboards from what you describe, and with the Reviews space, which groups similar comments into a navigable 3D universe.

AI text analytics

Automatic classification, sentiment and pattern discovery, ready to explore from the panel.

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Guarantees

  • No tickets to operate. The six areas above are configured from the interface by your own team.
  • Immediate changes. Changes to surveys, roles, reports and parameters are applied on save, with no provider deployment window.
  • Full tenant control. Your company administers its data, its users and its rules independently.