curl --request POST \
--url https://clientapi.woku.app/v1/csat \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"score": 4,
"csatToolId": "507f1f77bcf86cd799439011",
"responseChannel": "<string>",
"clientEmail": "customer@example.com",
"anonymous": false,
"dispatchToken": "<string>"
}
'import requests
url = "https://clientapi.woku.app/v1/csat"
payload = {
"score": 4,
"csatToolId": "507f1f77bcf86cd799439011",
"responseChannel": "<string>",
"clientEmail": "customer@example.com",
"anonymous": False,
"dispatchToken": "<string>"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
score: 4,
csatToolId: '507f1f77bcf86cd799439011',
responseChannel: '<string>',
clientEmail: 'customer@example.com',
anonymous: false,
dispatchToken: '<string>'
})
};
fetch('https://clientapi.woku.app/v1/csat', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://clientapi.woku.app/v1/csat",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'score' => 4,
'csatToolId' => '507f1f77bcf86cd799439011',
'responseChannel' => '<string>',
'clientEmail' => 'customer@example.com',
'anonymous' => false,
'dispatchToken' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://clientapi.woku.app/v1/csat"
payload := strings.NewReader("{\n \"score\": 4,\n \"csatToolId\": \"507f1f77bcf86cd799439011\",\n \"responseChannel\": \"<string>\",\n \"clientEmail\": \"customer@example.com\",\n \"anonymous\": false,\n \"dispatchToken\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://clientapi.woku.app/v1/csat")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"score\": 4,\n \"csatToolId\": \"507f1f77bcf86cd799439011\",\n \"responseChannel\": \"<string>\",\n \"clientEmail\": \"customer@example.com\",\n \"anonymous\": false,\n \"dispatchToken\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://clientapi.woku.app/v1/csat")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"score\": 4,\n \"csatToolId\": \"507f1f77bcf86cd799439011\",\n \"responseChannel\": \"<string>\",\n \"clientEmail\": \"customer@example.com\",\n \"anonymous\": false,\n \"dispatchToken\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"csatId": "507f1f77bcf86cd799439abc",
"csat": {
"_id": "<string>",
"score": 3,
"anonymous": true,
"csatToolId": "<string>",
"clientId": "<string>",
"responseChannel": "<string>",
"commentType": "textnote",
"description": "<string>",
"transcription": "<string>",
"feedbackType": "recognition",
"createdAt": "2023-11-07T05:31:56Z"
}
}{
"statusCode": 400,
"message": "<string>",
"error": "Bad Request"
}{
"statusCode": 403,
"message": "Authentication required",
"error": "Forbidden"
}Captura una puntuacion CSAT
Envia una puntuacion de satisfaccion CSAT (1 a 5) para la empresa solicitante. El csatToolId siempre es obligatorio porque las herramientas CSAT siempre son personalizadas (especificas de la herramienta). Opcionalmente incluye el correo del encuestado, o marca el envio como anonimo. CSAT no tiene categoria de promotor, pasivo ni detractor; las metricas de satisfaccion como top-2-box se calculan por separado.
curl --request POST \
--url https://clientapi.woku.app/v1/csat \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"score": 4,
"csatToolId": "507f1f77bcf86cd799439011",
"responseChannel": "<string>",
"clientEmail": "customer@example.com",
"anonymous": false,
"dispatchToken": "<string>"
}
'import requests
url = "https://clientapi.woku.app/v1/csat"
payload = {
"score": 4,
"csatToolId": "507f1f77bcf86cd799439011",
"responseChannel": "<string>",
"clientEmail": "customer@example.com",
"anonymous": False,
"dispatchToken": "<string>"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
score: 4,
csatToolId: '507f1f77bcf86cd799439011',
responseChannel: '<string>',
clientEmail: 'customer@example.com',
anonymous: false,
dispatchToken: '<string>'
})
};
fetch('https://clientapi.woku.app/v1/csat', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://clientapi.woku.app/v1/csat",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'score' => 4,
'csatToolId' => '507f1f77bcf86cd799439011',
'responseChannel' => '<string>',
'clientEmail' => 'customer@example.com',
'anonymous' => false,
'dispatchToken' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://clientapi.woku.app/v1/csat"
payload := strings.NewReader("{\n \"score\": 4,\n \"csatToolId\": \"507f1f77bcf86cd799439011\",\n \"responseChannel\": \"<string>\",\n \"clientEmail\": \"customer@example.com\",\n \"anonymous\": false,\n \"dispatchToken\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://clientapi.woku.app/v1/csat")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"score\": 4,\n \"csatToolId\": \"507f1f77bcf86cd799439011\",\n \"responseChannel\": \"<string>\",\n \"clientEmail\": \"customer@example.com\",\n \"anonymous\": false,\n \"dispatchToken\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://clientapi.woku.app/v1/csat")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"score\": 4,\n \"csatToolId\": \"507f1f77bcf86cd799439011\",\n \"responseChannel\": \"<string>\",\n \"clientEmail\": \"customer@example.com\",\n \"anonymous\": false,\n \"dispatchToken\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"csatId": "507f1f77bcf86cd799439abc",
"csat": {
"_id": "<string>",
"score": 3,
"anonymous": true,
"csatToolId": "<string>",
"clientId": "<string>",
"responseChannel": "<string>",
"commentType": "textnote",
"description": "<string>",
"transcription": "<string>",
"feedbackType": "recognition",
"createdAt": "2023-11-07T05:31:56Z"
}
}{
"statusCode": 400,
"message": "<string>",
"error": "Bad Request"
}{
"statusCode": 403,
"message": "Authentication required",
"error": "Forbidden"
}Autorizaciones
Clave de API de la empresa. Obtenla desde tu panel de Woku en Configuracion > API Keys. La misma clave usada para los endpoints v0.
Cuerpo
Puntaje de satisfacción CSAT. 1 muy insatisfecho a 5 muy satisfecho.
1 <= x <= 54
Id de herramienta CSAT. Siempre requerido porque las herramientas CSAT siempre son personalizadas (especificas de la herramienta).
^[0-9a-fA-F]{24}$"507f1f77bcf86cd799439011"
Canal de respuesta entrante opcional: whatsapp | email | review-app | widget-web | mobile-sdk | api, o una cadena definida por el usuario. Por defecto es 'api' cuando se omite; cualquier valor indicado aquí lo REEMPLAZA y se guarda tal cual (canal definido por el usuario).
48Correo del encuestado. Omitir (o marcar anonimo) para un puntaje anonimo.
"customer@example.com"
Cuando es true, no se almacena ningun correo del encuestado.
Token opaco de envio de invitacion reflejado desde el enlace (?dtoken=). Se consume para marcar la invitacion saliente como respondida; nunca se persiste.
64