NPS
Score from 0 to 10
How likely customers are to recommend you. Tracks loyalty over time.
See toolWhatsApp surveys
NPS, CSAT and CES surveys over WhatsApp
Send the survey as a WhatsApp message with your company name. Customers answer in the same chat with a number and, if they want, leave a written comment or a voice note. No links to open, nothing to install.
Aurora Coffee
online
- Hi, this is Aurora Coffee. From 0 to 10, how likely are you to recommend us to a friend or colleague?10:24
- 910:24
- What influenced your answer? You can write it, or reply done to finish without a comment.10:24
- Fast service and great coffee. There just wasn't a free table.10:24
- Thank you so much, your feedback matters!10:24
How it works
- 1
Choose what to measure
Create an NPS, CSAT, CES or woku for a specific moment: a purchase, a delivery, a visit to a store.
- 2
Send the invitation
From Share in the dashboard, through the API, or inside a customer journey that sends it after every purchase or delivery, with reminders.
- 3
Customers answer in the chat
They reply with a number and leave a written comment or a voice note. woku analyzes it with AI and alerts your team when a customer is unhappy.
What you can measure over WhatsApp
Each tool uses its standard scale, and every answer lands in the same dashboard, whether it came through WhatsApp, email, the web or a QR code.
CSAT
Rating from 1 to 5
How satisfied they were with a specific experience, such as a purchase or a support call.
See toolCES
Rating from 1 to 5
How much effort it took to get something done, such as a return or a change.
See toolwoku
1 to 5 stars
A short, visual opinion about a product, store or service, with a comment or voice note.
See toolWhatsApp survey pricing
Every plan includes WhatsApp sends each month. Each invitation sent uses one send.
Start
Free
30 WhatsApp sends per month
Begin
USD 23.5/month
140 WhatsApp sends per month
Grow
USD 47/month
425 WhatsApp sends per month
Scale
USD 76.5/month
708 WhatsApp sends per month
Corporate Need more sends? We size it to your volume.
Let's talkPrices in USD. Annual plans include more sends.
See all plansFrequently asked questions
No. They answer in the same WhatsApp chat with a number: 0 to 10 for NPS and 1 to 5 for CSAT, CES and woku. Then they can leave a written comment or a voice note, or reply done to finish.
From Share in the woku dashboard, through the API (up to 100 recipients per call), or inside a customer journey that sends the survey after every purchase or delivery and sends reminders when there is no answer.
A message based on a WhatsApp-approved template that includes your company name and the survey question, in Spanish or English.
Yes. woku transcribes the voice note and analyzes it together with written comments.
woku classifies every answer with AI. When it detects an unhappy customer it can alert your team and open a support ticket, based on the rules you set.
The Start plan is free and includes 30 WhatsApp sends a month. Paid plans start at USD 23.5 a month with 140 sends.
Measure the experience where your customers already talk
Create your free account and send your first WhatsApp survey in minutes.