An AI agent, not another form
It asks one specific question at a time about what your customer said and closes once it has what it needs.
Measurement · AI agent
Your AI agent asks what the comment left out
When a customer asks you to improve something, woku's artificial intelligence agent writes back on WhatsApp or email, reads photos and voice notes, and builds the case.
S
Sun Store
online
From 1 to 5, how satisfied are you with your purchase?
10:142
10:14What influenced your answer?
10:14The kettle arrived with a broken lid and it won't close.
10:14The AI agent continues the conversation
AI agent
A lid that won't close makes it useless. Can you send us a photo of how it arrived?
10:14This is how the box came
box.jpg
0:14
AI agent
The dent in the corner is clear, and so is your voice note. The team has everything it needs to review it.
10:14Summary for your team
Kettle with a broken lid that won't close. The box arrived dented File 1 and the customer confirms it in a voice note File 2.
Added to ticket TCK-2048
It talks where your customer already is
If they answered the survey on WhatsApp, the agent continues in that same chat. If they answered on the web, API, or email, it writes on WhatsApp or email.
What matters
Reads photos, voice notes, and files
Your customer can send a photo, a voice note, or the receipt. The agent reads them and never asks what they already show.
Evidence ready for your team
It delivers a summary that cites every file and adds it to the support ticket and your action plans.
From signal to action
From comment to complete case, without chasing the customer
The artificial intelligence agent gathers the missing context, never promises refunds or decides for your team, and the case arrives ready to resolve.