woku1/5
My order arrived damaged
Actions · Tickets
Route every urgent case to the right team
woku evaluates negative feedback, builds the case context, and sends it to support without manual reading or transcription.
Feedback received
Generated tickets
Feedback origin · wokuTCK-1042
AI summary: Damaged order, returning customer
Original comment: My order arrived damaged
Suggested action: Replace the order and contact the customer today.Edit information
NPS9/10
Delivery was on time and everything arrived in perfect condition.
Feedback origin · NPSTCK-1043
AI summary: Follow up with a promoter
Original comment: Delivery was on time and everything arrived in perfect condition.
Suggested action: Reach out and say thank you today.Edit information
CSAT5/5
Checkout was fast and the service was very clear.
Feedback origin · CSATTCK-1044
AI summary: Recognize excellent service
Original comment: Checkout was fast and the service was very clear.
Suggested action: Share the recognition with the team.Edit information
CES5/5
I found the information and solved the issue without help.
Feedback origin · CESTCK-1045
AI summary: Document the self-service resolution
Original comment: I found the information and solved the issue without help.
Suggested action: Save the flow as a reference.Edit information
What matters
Triage before escalation
AI considers the opinion and customer history to decide whether the case needs attention.
Context-aware routing
Send each ticket to the right destination by country, store, business, or other trackers.
A case ready for action
Deliver a summary, severity, customer need, and suggested next action.
From signal to action
Respond before a bad moment becomes churn
Your team gets the full case in Zendesk, email, or a custom service and can focus on solving it.