RETENTION ECONOMICS
Listening costs cents. Losing a customer doesn’t.
woku helps you detect poor customer experiences and mobilize your team to resolve them before you lose a customer.
Retention economics
A problem you never hear about can cost you a customer.
Listen
With woku, hear what happened from US$0.13
Per response, when you use all 6,000 responses in the US$765 annual Scale plan, before tax.
Resolve in support
Resolving a support ticket might cost
for example US$5
Use your business’s actual cost.
Lose the customer
A customer who leaves without a word
How much does losing that customer cost you?
The customer journey
Customers aren’t lost overnight. They’re lost at a specific moment, like a late delivery or a support call that didn’t solve the problem. Listening to every moment costs cents. Not hearing about it can cost you the customer.
SaleCSAT
4/5 · Satisfied
SatisfactionWhatsApp · Audio
AI by
Individual attention
SAC ticket
Churn riskPost-sale · woku
“The product failed after a few weeks.”
History · Suggested fix
Systematic improvement
Action plan
Improvement opportunity
- Pattern summary
- Assigned tasks
- Chat with the AI