RETENTION ECONOMICS
Listening costs cents. Losing a customer doesn’t.
woku helps you detect poor customer experiences and mobilize your team to resolve them before you lose a customer.
Retention economics
A problem you never hear about can cost you a customer.
Listen
With woku, hear what happened
from US$0.13
Resolve in support
And your business spends
up to US$5
to resolve it through support
Lose the customer
A customer who leaves without a word
How much does losing that customer cost you?
SaleCSAT
4/5 · Satisfied
SatisfactionWhatsApp · Audio
AI by
Individual attention
SAC ticket
Churn riskPost-sale · woku
“The product failed after a few weeks.”
History · Suggested fix
Systematic improvement
Action plan
Improvement opportunity
- Pattern summary
- Assigned tasks
- Chat with the AI
woku listens to customers through WhatsApp, email, the web, and inside your applications. It uses AI to detect risks and trigger customer support tickets or improvement projects in real time.
Create your customer journey and calculate your retention economics