Listening costs cents. Losing a customer doesn’t.
woku helps you detect poor customer experiences and mobilize your team to resolve them before you lose a customer.
A problem you never hear about can cost you a customer.
With woku, hear what happened
from US$0.13
Per response, when you use all 6,000 responses in the US$765 annual Scale plan, before tax.
Resolving a support ticket might cost
for example US$5
Use your business’s actual cost.
A customer who leaves without a word
How much does losing that customer cost you?
The customer journey
Customers aren’t lost overnight. They’re lost at a specific moment, like a late delivery or a support call that didn’t solve the problem. Listening to every moment costs cents. Not hearing about it can cost you the customer.
Individual attention
SAC ticket
“The product failed after a few weeks.”
Systematic improvement
Action plan
- Pattern summary
- Assigned tasks
- Chat with the AI
woku listens to customers through WhatsApp, email, the web, and inside your applications. It uses AI to detect risks and trigger customer support tickets or improvement projects in real time.
Create your customer journey and calculate your retention economics