Listening costs cents. Losing a customer doesn’t.
woku captures customer feedback across WhatsApp, email, the web, and inside your apps. When it spots a risk, it creates support tickets and improvement plans for your team.
AI to listen to your customers and keep them. Mid-size and large companies in LatAm
A problem you never hear about can cost you a customer.
With woku, hear what happened from US$0.13
Per response, when you use all 6,000 responses in the US$765 annual Scale plan, before tax.
Resolving a support ticket might cost
for example US$5
Use your business’s actual cost.
A customer who leaves without a word
How much does losing that customer cost you?
The customer journey
Customers aren’t lost overnight. They’re lost at a specific moment, like a late delivery or a support call that didn’t solve the problem. Listening to every moment costs cents. Not hearing about it can cost you the customer.
Individual attention
SAC ticket
“The product failed after a few weeks.”
Systematic improvement
Action plan
- Pattern summary
- Assigned tasks
- Chat with the AI
woku is a Voice of Customer platform for mid-size and large companies. It listens to customers through WhatsApp, email, the web, and inside your applications, and uses AI to detect risks and trigger customer support tickets or improvement projects in real time.
Create your customer journey and calculate your retention economics