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Your team configures listening from the woku dashboard: create journeys, choose what to evaluate at each moment and share tools by link, QR, email or WhatsApp.

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Journeys and tools

Start by creating your first journey. Each moment uses one tool: Woku for several facets, CSAT for satisfaction, CES for effort and NPS for recommendation. Configure waits and connect a webhook for each moment. You can also create standalone tools and forms to collect structured data.

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Clients and context

Clients combine identity and responses. Trackers segment by journey, moment, store or other business context. The public API integrates listening with your systems.

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Analysis

Use statistics and instrument reports, text analysis and the Review Space. Data Studio is available on Corporate.

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Action

Configure action-plan groups to work on recurring signals. Support tickets, available on Corporate, address individual cases.

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Team and security

Manage your company’s users, roles and access. Read authentication and permissions to configure your operation.