Yesterday Paula told me that a client asked us about our future plans, and instead of simply explaining it, I decided to create something more tangible. A long time ago I wanted to try Astro, a framework that many people talk about, and this was the opportunity to do it.

I created a static website where you can explore our roadmap. You can visit it at roadmap.woku.app .3,4

Here I share with you the 11 milestones we are pursuing in woku (we are already on the 5th) :3,4

woku: The fastest tool on the market (22/09/2023): With an image or video and a name that represents what you want to evaluate, you can now share a QR or link for your customer to leave a rating of 1 to 5 stars and a review in text or audio, all in less than 2 minutes.
Multilevel analysis (18/10/2023): With a single click, you can obtain actionable reports at different levels of your business, simplifying decision-making.
API integration (22/01/2024): You can integrate woku into your own applications to capture and view reviews directly.
Viewing reviews (20/05/2024): Now, you can show your business reviews to your potential customers with a simple link, making it easier to convert.
Net Promoter Score (NPS) (21/08/2024): Integrate NPS with woku to better manage your customer experience and improve customer satisfaction.
Customer Health Monitoring (12/2024): This feature will allow you to know your customers better, monitor their health and receive alerts when there are opportunities for improvement.
Implementation Assistant (03/2025): Our 'Advisor' will be a valuable tool to help implement woku recommendations, optimizing internal processes.
Offline operation (05/2025): You can continue to capture reviews even without an Internet connection, ensuring that no valuable feedback is lost.
Talent Management (12/2025): This functionality will allow you to use the voice of your customers to manage and improve the performance of your workers.
Global expansion (2026): Our 'Uk' project has the vision of being a ubiquitous, robust and intelligent system, capable of managing the customer experience anywhere in the world.
Social network for customers and companies (2026): We plan to develop a social network that builds value in the relationship between customer and company, fostering loyalty and trust.3,4

Woku roadmap that presents 11 sections represented by icons and labels. The sections include: 01 Review, 02 Folders, 03 API, 04 Insight, 05 NPS, 06 Health, 07 Advisor, 08 Offline, 09 HR, 10 Know, and 11 Social. Each section has a distinctive icon and is organized in a grid layout. — **Roadmap image on **roadmap.woku.app**.**

“We will pursue this technological path that we have traced together with Paula in order to simplify the management of the customer experience.