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Once connected, the agent operates on your company data through a catalog of tools. Every tool runs the exact same query or command the admin panel runs, so the two surfaces cannot diverge in behaviour.

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Tools by family

The server exposes 36 tools organized by family: With this, an agent can summarize last week’s reviews, compare NPS across locations, review goal compliance, approve an action plan, or create a tracker, all from the conversation. The search and fetch tools follow ChatGPT’s deep research contract: search searches across all company data and fetch brings the detail of a result.

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Read and write

Connections handle two permissions: mcp:read to query data and mcp:write for the tools that create or modify. There are nine write tools: create_goal, create_tracker, assign_tracker_to_woku, update_ticket, reply_to_action_plan, update_action_plan_task, approve_action_plan, test_alert_rule, and simulate_quarantine. The rest are read tools. If the connection does not have the mcp:write permission, the write tools respond with an error indicating so and the rest keep working normally. The list of tools the server advertises on a live connection (tools/list) is always the authoritative answer about what is available.