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GET
Get one ticket destination

Authorizations

Authorization
string
header
required

Company API key. Obtain this from your Woku dashboard under Settings > API Keys. The same key used for the v0 endpoints.

Path Parameters

id
string
required

MongoDB ObjectId of the ticket destination.

Pattern: ^[0-9a-fA-F]{24}$

Response

Destination

Credentials are never included: credentialsHint shows only the masked last 4 characters of the stored secret (empty for kinds with no secret of their own).

_id
string
Example:

"507f1f77bcf86cd799439021"

companyId
string
name
string
kind
enum<string>
Available options:
zendesk,
salesforce,
slack,
custom,
email
config
object
aiContext
string
routingConditions
object[]
credentialsHint
string

Masked preview of the stored secret (e.g. "••••a1b2"). Empty when the kind carries no secret of its own.

Example:

"••••a1b2"

template
object

Only meaningful for kind custom; named kinds (zendesk/salesforce/slack/email) use a fixed preset and reject this field.

enabled
boolean
default:true
status
enum<string>

error = the last delivery or connection test failed (see lastError).

Available options:
active,
error
lastDeliveryAt
string<date-time>
lastError
string

Sanitized failure reason of the last delivery attempt. Never contains credentials.

createdAt
string<date-time>
updatedAt
string<date-time>