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GET
Get a single CES response

Authorizations

Authorization
string
header
required

Company API key. Obtain this from your Woku dashboard under Settings > API Keys. The same key used for the v0 endpoints.

Path Parameters

id
string
required

MongoDB ObjectId of the CES response.

Pattern: ^[0-9a-fA-F]{24}$

Response

CES response

A CES response. Client contact data is never included; clientId is a reference only.

_id
string
score
integer

CES effort score on a 1-5 scale.

Required range: 1 <= x <= 5
anonymous
boolean
cesToolId
string | null
clientId
string | null

Reference to the respondent. Always null for anonymous responses.

responseChannel
string | null

Inbound response channel (whatsapp | email | review-app | widget-web | mobile-sdk | api, or a user-defined string). Null on historical responses.

commentType
enum<string> | null

Kind of the attached optional comment, if any.

Available options:
textnote,
voicemail,
null
description
string | null

Text feedback content (present only when commentType is textnote).

transcription
string | null

Audio transcription (present only when commentType is voicemail).

feedbackType
enum<string> | null

AI-classified category of the comment; filled asynchronously.

Available options:
recognition,
improvement,
null
createdAt
string<date-time>