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POST
Create a ticket destination

Authorizations

Authorization
string
header
required

Company secret API key.

Body

application/json
name
string
required
Maximum string length: 120
Example:

"Zendesk Soporte Chile"

config
object
required

Kind-specific destination configuration. Custom update is optional and explicit; omission never causes a second create.

credentials
object
required
write-only

Provider credentials (write-only, encrypted).

kind
enum<string>
required
Available options:
zendesk,
custom,
email
aiContext
string

Per-destination AI triage context.

Maximum string length: 2000
scopeKind
enum<string>
default:trackers

What routes tickets here: tracker conditions or one tool folder (every tool inside it, at any depth). Never both; folder clears the conditions.

Available options:
trackers,
folder
folderId
string

The tool folder of a folder scope (required there).

routingConditions
object[]
template
object
priority
number
default:0

Routing order: a higher priority is tried first; ties keep the creation order.

Required range: 0 <= x <= 100

Response