> ## Documentation Index
> Fetch the complete documentation index at: https://woku.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Predefined templates

> Twelve predefined reports ready to use as a starting point

Woku includes **twelve predefined** report templates, two for each
customer voice data source: wokus, NPS, CSAT, CES, forms, and
clients. All of them render as a table and are meant as a starting
point: you open them in the builder, save them as your own report, and
adjust them however you like.

## Loading the templates

When the company does not have any templates yet, the **Templates**
screen shows the button to load the predefined ones. The load is
**idempotent** by name: if a template with the same name already
exists, it is not duplicated.

## The twelve templates

The templates page includes a search box and chips to filter by
data source.

### Wokus

* **Average rating per woku**: average stars and feedback volume of
  each woku.
* **Feedback by type and week**: number of feedback entries per week and
  feedback type (recognition or improvement).

### NPS

* **Average NPS per week**: evolution of the average NPS and the
  response volume.
* **NPS distribution**: number of responses for each NPS score.

### CSAT

* **Average CSAT per week**: evolution of the average satisfaction and
  the response volume.
* **CSAT by comment type**: average satisfaction depending on whether the
  client left text, audio, or only the score.

### CES

* **Average CES per week**: evolution of customer effort and the
  response volume.
* **CES by comment type**: average effort depending on whether the
  client left text, audio, or only the score.

### Forms

* **Form responses per week**: volume of responses
  received in forms per week.
* **Form responses by status**: number of responses depending on
  their status.

### Clients

* **New clients per month**: number of clients registered each
  month.
* **Clients by follow-up opt-out**: how many clients opted out of
  follow-up and how many opted in.

## Using a template

Clicking a template opens the
[report builder](/docs/en/reportes/builder-visual) prefilled with its
definition: data source, dimensions, and metrics. From there you save it
as your company's own report and can adjust whatever you need,
for example changing the date granularity or adding filters.

<Tip>
  Templates use fields present in every deployment (`score` or
  `rating`, `createdAt`, and the catalog dimensions), so they
  work from day one without additional configuration.
</Tip>