> ## Documentation Index
> Fetch the complete documentation index at: https://woku.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Sends

> See how many invitations went out, how many were answered and why some could not be sent

The **Sends** tab in **Company** shows what happened to the invitations your
company sent by email and WhatsApp, from the admin, the API, the MCP and the
integrations (Shopify, Pancake and CRMs).

## What it shows

Pick a period (the last 30 days by default; also 7 or 90 days, all time or
a custom range) and you will see:

* **Sent**: invitations that went out.
* **Delivered**: the ones the provider confirmed as delivered.
* **Answered**: the ones that got at least one response.
* **Response rate**: answered over sent.
* **Not sent**: invitations that never went out, with the reason.
* **Sends by tool**: one row per tool with its type, the sends by
  **Email** and by **WhatsApp**, the total **Sent** and the **Answered**
  ones.

## A tool's detail

Click a row of **Sends by tool** to open its sends in the same period.
There you will see the **invitations** table: date, recipient (the
client's name, email or phone), channel and what happened to each one
(answered, delivered or sent without an answer, or did not arrive). Filter
it by **Answered**, **Not answered** and **Not sent** to know whom to reach
again.

From the detail you can also:

* **Open in Tools** or **Open in classic view** to open the tool.
* **Download CSV** with one row per invitation: date, tool, channel, name,
  email, phone, status and reason.

The recipient shows the name, email or phone of your company's client; when
it is not a client, it shows the email or phone the invitation went to.
Older invitations sent to people who are not clients
show as **No contact details**.

**Delivered** counts the invitations the provider confirmed: Meta for
WhatsApp and Amazon SES for email.

## Why an invitation was not sent

| Reason | What to do |
| - | - |
| No WhatsApp credits | Top up credits or upgrade the plan to keep sending by WhatsApp. |
| The plan does not include WhatsApp sends | Upgrade the plan to send invitations by WhatsApp. |
| WhatsApp rejected the send | Check that the number is correct and has WhatsApp. |

Invitations that were not sent do not count toward the response rate.

<Tip>
  If you send invitations from your own system through the API, you can also
  read this data with [`GET /v1/dispatches`](/docs/en/development/api) and its
  stats. Each invitation that was not sent has `status: skipped` (or `failed`
  if WhatsApp rejected it) and the reason in `skipReason`. From an agent
  connected to the MCP, use the [Sends tools](/docs/en/mcp/tools).
</Tip>


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