> ## Documentation Index
> Fetch the complete documentation index at: https://woku.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to woku

> Complete documentation for woku, the platform for capturing your customers feedback

## What is woku?

**woku** is a platform designed to simplify the way companies capture their customers feedback. Unlike traditional surveys, which can be tedious and long, woku lets you get quick and effective feedback in real time.

The heart of the platform is the **woku** tool, a visual experience without complex questions that integrates frictionlessly into the customer journey. On top of that foundation, woku offers more tools to cover different types of feedback: **NPS**, **CSAT**, **CES**, **Flow** and **Forms**.

## The tools

<CardGroup cols={2}>
  <Card title="woku" href="/docs/en/fundamentos/herramientas#woku">
    Capture visual feedback with a 1 to 5 star rating and a text or audio review.
  </Card>

  <Card title="NPS" href="/docs/en/fundamentos/herramientas#nps">
    Measure your customers recommendation and loyalty on a 0 to 10 scale.
  </Card>

  <Card title="CSAT" href="/docs/en/fundamentos/herramientas#csat">
    Measure satisfaction after a key moment, on a 1 to 5 scale.
  </Card>

  <Card title="CES" href="/docs/en/fundamentos/herramientas#ces">
    Measure customer effort in interactions such as support or after-sales.
  </Card>

  <Card title="Flow" href="/docs/en/fundamentos/herramientas#flow">
    Chain several wokus and an optional NPS at the start into a single guided experience.
  </Card>

  <Card title="Forms" href="/docs/en/fundamentos/herramientas#forms">
    Capture structured data with fields such as text, date, email and selection options.
  </Card>
</CardGroup>

## Get started quickly

<Card title="Installation" href="/docs/en/empezando/instalacion" horizontal>
  Install woku as a progressive web app on your computer or phone.
</Card>

<Card title="First measurement" href="/docs/en/empezando/primera-medicion" horizontal>
  Create and share your first measurement with each tool: woku, CSAT, CES, NPS, Flow and Forms.
</Card>

## Fundamentals

<Card title="The problem" href="/docs/en/fundamentos/problema" horizontal>
  Understand why traditional surveys no longer work and how woku
  offers a solution.
</Card>

## Development

<Card title="API Integration Guide" href="/docs/en/desarrollo/API" horizontal>
  Integrate woku into your applications with the API v1: wokus, NPS reports and external
  trackers.
</Card>

<Card title="React Native SDK" href="/docs/en/desarrollo/sdk-react-native" horizontal>
  Capture woku and NPS ratings (text and audio) from your React Native app,
  with an offline buffer.
</Card>

## Security

<Card title="Security" href="/docs/en/seguridad/index" horizontal>
  Learn about woku's security and authentication controls: MFA, sessions,
  audit log, anti brute force, headers and CSP, and IP allowlist.
</Card>

## Configuration

<CardGroup cols={2}>
  <Card title="Quarantines" href="/docs/en/configuracion/cuarentenas">
    Anti-duplicate rules per company: limit how many times the same email or
    phone can submit a form within a time window.
  </Card>

  <Card title="Alert rules" href="/docs/en/configuracion/reglas-de-alerta">
    A rules engine that reacts to responses and to the passing of time: it assigns,
    notifies, escalates and cancels automatically when the loop is closed.
  </Card>
</CardGroup>

## Action plans

<CardGroup cols={2}>
  <Card title="Create an action plan" href="/docs/en/planes-de-accion/crear-plan">
    Turn a finding into actionable follow-up: steps, owners,
    deadlines and due-date notifications.
  </Card>

  <Card title="Kanban board" href="/docs/en/planes-de-accion/kanban">
    Move plans between states by dragging cards and track the progress of
    steps in real time.
  </Card>

  <Card title="Link alerts and responses" href="/docs/en/planes-de-accion/vincular-alertas">
    Each plan can be linked to the alert, response or NPS that originated it
    so you can navigate the closing of the loop.
  </Card>
</CardGroup>

## Proactive alerts

<CardGroup cols={2}>
  <Card title="Volume drop alerts" href="/docs/en/alertas/caida-de-volumen">
    Statistical detection of anomalous feedback drops using standard deviation
    and z-score, explainable and deterministic.
  </Card>
</CardGroup>

## Reports and analytics

<CardGroup cols={2}>
  <Card title="Data Studio (AI agent)" href="/docs/en/reportes/data-studio">
    Describe what you need and an AI agent generates an interactive
    and publishable dashboard over your data.
  </Card>

  <Card title="Report builder" href="/docs/en/reportes/builder-visual">
    Build ad hoc reports by choosing a data source, dimensions and metrics, without
    writing code.
  </Card>

  <Card title="Predefined templates" href="/docs/en/reportes/plantillas-predefinidas">
    Four predefined reports ready to use as a starting point.
  </Card>

  <Card title="Export and schedule" href="/docs/en/reportes/exports">
    Export to CSV, Excel and PDF, or schedule the automatic delivery of a report.
  </Card>
</CardGroup>

## Goals, data and operations

<CardGroup cols={2}>
  <Card title="Goals" href="/docs/en/guias/metas">
    NPS and response rate goals per scope, with a compliance
    dashboard and bulk import.
  </Card>

  <Card title="Study import" href="/docs/en/guias/importacion-estudios">
    Load a CSV of external studies and unify them with your respondents through
    column mapping.
  </Card>

  <Card title="Scheduled exports" href="/docs/en/guias/schedules-exportacion">
    Automatic delivery of data to SFTP, S3, webhook or email according to a cron, with
    encrypted credentials.
  </Card>

  <Card title="User deactivation" href="/docs/en/guias/inactivacion-usuarios">
    Automatic deactivation of accounts without activity, with prior notice and
    reactivation by administrators.
  </Card>
</CardGroup>